Terms and Conditions
Twain Harte Rentals Vacation Rental Agreement
Arrival and Departure: Check-in time is 4:00 pm. Check-out time is 11:00 am.
Office Hours: 9:00am-3:00pm Monday-Friday
Quiet Hours: 10:00pm to 8:00am – please note that noise carries easier and further in higher elevations.
Hot Tub: Hot Tub hours are from 8:00am to 10:00pm
Emergencies: For after-hour emergencies call 209-533-8061. *We DO NOT respond to non-emergency after-hours calls. Any non-emergency call will result in a $50 fee to your credit card. Internet is not an after-hours emergency.
Rental Payment: An initial deposit is due at the time of booking your reservation. 60 days prior to arrival, the full payment becomes due. Visa, Mastercard Credit Cards, Debit Cards, and Checks are acceptable forms of payment. Upon the date full payment is due, the card on file will be automatically processed.
Occupancy: Total number of occupants cannot exceed the stated maximum at any time during the stay, unless pre-approved in writing. If the total number of occupants exceeds the stated maximum, you will be asked to vacate the home immediately and no refunds will be given.
Accidental Damage Insurance: The Owner of the vacation rental property holds accidental insurance coverage to protect against unforeseen accidental damages. However, in the event that the Guest causes any damage to the property that is not covered by the accidental insurance, the Guest shall be held fully liable for the cost of repairs or replacements. The Guest agrees to notify Twain Harte Rentals immediately of any damage caused during their stay.
The Owner reserves the right to assess the extent of the damage and determine the appropriate repair or replacement costs. Should the Guest be found liable for any damage not covered by the accidental insurance, the Guest agrees to reimburse the Owner for the full cost of repairs or replacements within seven days of receiving written notification of the amount owed. Failure to fulfill this obligation may result in legal action to recover the damage incurred. The Guest also acknowledges that any intentional or negligent damage caused to the property, or its contents, will be considered a violation of this agreement and may result in additional legal consequences beyond the cost of repairs.
Cancellation Policy/ Cancellation fee: If cancellation is made more than 60 days prior to arrival, a cancellation fee of $95 will be applied. If the cancellation is made within 30-60 days prior to arrival, there is a 50% cancellation fee plus $95. Cancellations made less than 30 days prior to arrival are non-refundable. If you booked via Airbnb, your stay is subject to their cancellation policy.
Holding Over: Occupant agrees there shall be no holding over or late departure without prior approval. Check out time is 11:00am. Any unauthorized holding over by occupant shall be subject to a charge 1.5 times the daily prorated rent, plus any additional damages incurred including, but not limited to, the cost of alternate housing for guests displaced by occupant’s holding over. Late check-outs will be charged 50% of the holdover rate.
Unavailability: If for any reason beyond the control of the Owner or Owner’s Representative, the premise is unavailable, Owner or Owner’s Representative may substitute a comparable unit or cancel this Agreement and refund to the renter any payments made. During the global COVID-19 pandemic, a cancellation fee may apply.
Rules, Regulations, No Commercial Use: Occupant agrees to comply with any and all rules and regulations, which are at any time posted on the premise or given to the occupant. Occupant shall not (i) disturb, annoy, endanger, or interfere with other occupants of the building in which the premise is located or its neighbors; (ii) use the premise for any commercial or unlawful purposes including, but not limited to: using, manufacturing, selling, storing, or transporting illicit drugs or other contraband; (iii) violate any law or ordinance; or (iv) infractions will result in eviction and forfeiture of any and all Rental Fees. Absolutely NO Weddings or large planned events. If such an event takes place, it will result in eviction and forfeiture of any and all Rental Fees. A $1000 fine will be imposed if an event is held without permission, in this home, or on the premises.
Kitchen: All kitchens are equipped with basic cooking and eating utensils for the number of guests the home sleeps. Please do not adjust the refrigerator setting- leave on normal- turning the temperature down to max cold will cause the unit to turn off.
Fireplace & Wood stoves: Open the damper before starting any fire. Utilize fireplace/wood stove screens and doors to ensure that red-hot embers do not fall or pop out. DO NOT leave the fire unattended at any time. DO NOT clean the fireplace or wood stove. Firewood IS NOT Guaranteed in any of our units. Owners are not required to supply firewood. Firewood can be purchased at local markets.
Phone: Most homes do not have landlines. Homes with landlines—Local calls can be made at no charge.
Entry: The Owner and Owner’s Representative and agents have the right to enter the premise, upon reasonable notice, to verify Occupant has complied with the terms of this Agreement, or in case of emergency. Hot Tub maintenance may occur during your stay.
Joint and Individual Obligations: If there is more than one occupant, each one shall be individually and completely responsible for the performance of all obligations under this Agreement, jointly and individually with every other occupant. Occupant(s) is renting the premise from Owner who retains full legal, possessory and access rights.
Furnishings/Electronics: Every property is comfortable and tastefully furnished, ready for your carefree stay. Most units have color TV, washer/dryer, dishwasher, and microwave, unless otherwise noted. Some properties have blu rays, VCRs, DVDs, and stereo. If you move any furnishings or unplug any electronics or TV hookups, please replace them the way you found it. In the event any furnishings are moved, or electronics are reconfigured during your stay, and require a technician’s repair, guest(s) will be responsible for any incurred costs. If the furniture is moved, there will be a $200 charge to put items back where they belong.
No Smoking: All our properties are non-smoking in the home. If any evidence of smoking is found, occupants will be 100% liable for any cleaning or damages resulting from smoking in the home or on premises. If an occupant chooses to smoke outside, please keep doors closed and pick up after yourself and dispose of all cigarettes in the trash bin. Twain Harte and Tuolumne County is in a high fire hazard area, so be cautious if you are going to smoke outside.
Pet Policy: Pets are allowed in a majority of our homes. If you plan to bring a pet or service animal, please confirm you are reserving a pet-friendly property before booking. Most pet-friendly homes allow one dog only, unless pre-approved in writing. If you bring a dog, pet, or undisclosed service animal to a non-pet-friendly home, you will be asked to vacate the home immediately and no refunds will be given. Violation of these conditions will result in a $500 fee plus costs of carpet cleaning, extra cleaning, and any damages caused by the animal.
Twain Harte Lake: Properties with Twain Harte Lake access require tickets for access and ticket cost is at occupant expense. We will submit your name and reservation date, but there are no guarantees in admittance, especially on holidays. Guests agree to abide by Twain Harte Lake rules. Local lakes may be closed after Labor Day Weekend. Twain Harte Rentals and Owners are not liable in the event that any amenities are closed due to repairs or other unexpected circumstances.
Crystal Falls Lake: Properties with Crystal Falls Lake access use a key card to access the lake. Guests agree to abide by Crystal Falls Lake rules. If the key card is lost, stolen, damaged, or misplaced during the stay, there is a replacement fee of $50. Local lakes may be closed after Labor Day Weekend. Twain Harte Rentals and Owners are not liable in the event that any amenities are closed due to repairs or other unexpected circumstances.
Parking: When snow removal conditions exist, parking is NOT permitted on public streets. This could result in tow-a-ways and/or fines. Snow plowing services and walkway clearance is not provided.
Keys: All keys must be returned to the lockbox at checkout. The fee for lost keys is $25.00 per key.
Be sure you do not leave personal property in any unit.
Retrieval will result in a $25.00 handling fee, as well as shipping costs. Neither Owner nor Owner’s representative will be responsible for personal property left behind or lost during the stay. If the property is not claimed within 30 days, it will be disposed of and may be contributed to a local charity.
Trash: Waste Management trash and recycling bins are provided to dispose of waste during your stay. Trash cans are to be left at the street/pick-up location for weekly service. If cans are not at the street for any reason, they will need to be returned to the street/pick-up location at least by Sunday Night. Do not leave excess trash outside of bins. Any extra trash that does not fit in the bins must not be left at the property. If excess trash is left at the property, there will be an additional fee for disposal.
Housekeeping/ Maintenance: Any missing items, extra cleaning, plumbing issues, or damage caused by carelessness will be charged to the guest and may also result in additional fees equal to 1 to 1.5 times the daily rate. Housekeeping does NOT include washing dishes, emptying the refrigerator, cleaning BBQ, and cleaning the oven. These remain the responsibility of the Occupants. If the Cabin is left exceedingly dirty or the flooring stained etc., there may be an additional cleaning charge incurred. Twain Harte Rentals will provide one roll of toilet paper in each bathroom and one roll of paper towels in the kitchen. Twain Harte Rentals recommends Occupant comes prepared with additional paper products.
ALL CABINS are privately owned, furnished, and equipped for the Occupant’s enjoyment. Pillows and some blankets are provided.
As a vacation cabin renter with Twain Harte Rentals, we want to ensure that your stay is enjoyable and comfortable. We take pride in our cabins and strive to provide a clean and well-maintained environment for our guests. However, if you find that the cleanliness of the cabin upon your arrival does not meet your expectations, we ask that you please contact us immediately. We will send Housekeeping back out to remedy the issue. In the event that you have a maintenance issue during your stay, you must contact us immediately so we can address the situation. Please note that there are no refunds for housekeeping issues as we will address the issue. Maintenance issues refunds are given only in certain cases and at the owner's discretion, as we reserve the right to make a repair or replacement, or at times deletion of a service or item. As stated prior, we do not issue refunds for a lack of Internet or power.
We kindly request that if you encounter any issues during your stay, please bring them to our attention as soon as possible so that we may address them promptly. We also ask that you agree not to leave a negative review or review of less than five stars in the overall or any category based on items that were not brought to our attention during your stay.
Hot tubs: If the home you rented has a hot tub, all hot tubs are on a regular professional service schedule, to maintain cleanliness and usability. Hot tubs are checked prior to your arrival to make sure they are operational. We make every effort to make sure they are ready for your use, but they are prone to having operational issues. Hot tub rules of use are posted at the property and in the home binder including maximum occupancy, children are not to be left unattended, use at your own risk, and more so please review the rules prior to using the hot tub.
Fire Pits/Camp Fire Use: Per county, Forest Service, and Fire Protection District regulations- no campfires, fire pits, or other open wood-burning fires are allowed at any home, unless the fire is in a gas-operating fire pit. The local fire district or forest service may prohibit the use of ANY and ALL open flames, including propane and gas fire pits/ outdoor fireplaces, during red-flag weather conditions. Check for current red flag conditions.
BBQs: Many of our owners provide basic BBQ supplies including propane. However, we do not guarantee that your cabin will come equipped with propane, charcoal, or lighter fluid. Please come prepared or check in with us ahead of time. The local fire district or forest service may prohibit the use of ANY and ALL BBQs, including propane and gas grills, during red-flag weather conditions. Check for current red flag conditions.
Tenants/Occupants Release of Liability: Occupants to hold owners and agents and rental agency free and clear of any liability for damage to self or property, resulting from accident or injury, or loss of enjoyment due to: power outages, water turn off, rain or snowstorms, road closures or construction, sun, flood, negligence, defective construction, fire, theft, inoperable appliances, equipment, or hot tub/spas. We cannot guarantee the internet, etc. Twain Harte Rentals will take all the possible steps to see that all house equipment is in working order.
Game consoles and games, internet, streaming/cable television service, DVDs, VHSs and players, VHSs, may be provided as a convenience only and are not integral to the agreement. No refund shall be given for outages, content, lack of content, speed, access problems, lack of knowledge of use, or personal preferences with regard to internet, gaming, and television services.
The person contracting this Agreement is responsible for ALL guest actions in/on property. The homeowner is not responsible for any accidents, injuries, or illness that occur while guests are on the Premises or in the available facilities. The homeowner is not responsible for the loss of personal belongings or valuables belonging to guests. By accepting this reservation, it is agreed that all guests are expressly assuming the risk of any harm arising from their use of the Premises or others whom they invite to use the Premises.
No illegal activity shall take place on or around the Premises. Amongst others, this includes underage drinking, vandalism, using banned substances, etc. If illegal activity is discovered, you may be immediately asked to vacate the property and no refund shall be given.
By hitting Agree on this Agreement, I have read and fully agreed to all of the terms of this Agreement and all of the above policies. To sign this Agreement, we also require the Occupant to be 25 years of age or older. By hitting Agree you are confirming that you are 25 years of age or older.
I am providing my credit card number as a guarantee of payment. I agree to pay all rent and charges related to this Agreement, including all liability for rent and charges related to the property rental, as well as any damage or cleaning costs beyond normal wear and tear during the term of this Agreement. I understand that these costs will be charged to my credit card, and I authorize Twain Harte Rentals to charge my credit card for the payment of these items.
I understand and agree I will be required to sign the contract, or my reservation may be canceled.
We reserve the right to charge your credit card for any violation of this rental agreement.