For our non-internet visitors, payment for your, the Occupant, vacation rental, the Premises also referred to as the Cabin, may be made by cash, certified check, money order, credit card or personal check. Twain Harte Rentals, “THR”, accepts only US funds drawn on a US bank. THR also accepts Visa/MasterCard/Discover over the phone and funds are charged immediately. All payments are due 30 days prior to arrival. For reservations less than 30 days before arrival, payment in full will be required within 24 hours of booking.
7. SECURITY DEPOSIT
All security deposits as well as rents will be deposited in a Twain Harte Rentals Trust Account. The Security Deposit is returned within 21 days of departure less any deductions for damage or cleaning fees. Occupant is also responsible for any damage that may exceed the security deposit. THR reserves the right to place a hold on the credit card for those who make their deposit by credit card.
Damage Insurance- As a part of your stay, you may purchase a $[ ]Vacation Rental Damage Protection plan designed to cover unintentional damages to the rental unit interior that occur during your stay provided they are disclosed to management prior to check-out. If purchased, the policy will pay a maximum benefit of [limit]. Any damages that exceed [limit] or are not covered under the plan will be charged to the credit card on file. If, during your stay at one of our rental properties, an insured person causes any damage to real or personal property of the unit as a result of inadvertent acts or omissions, the Insurer will reimburse the Insured for the cost of repair or Replacement of such property up to a maximum benefit [limit]. Certain terms and conditions apply. Full details of the Vacation Rental Damage coverage are contained in the Description of Coverage or Insurance Policy www.vacationrentalinsurance.com/g20vrd. The Vacation Rental Damage plan can be purchased up to, and including at, check-in. By submitting payment for this plan, you authorize and request CSA Travel Protection and Insurance Services to pay Twain Harte Rentals any amount payable under the terms and conditions of the Vacation Rental Damage. Please contact Twain Harte Rentals directly if you do not wish to participate in this assignment.”
Cancellations must be made at least 60 DAYS prior to the arrival date to receive your security deposit less a $50 cancellation fee. Cancellations made 30 – 60 days will be charged HALF of total rent and there are NO refunds of any kind on cancellations made 30 DAYS or less from arrival unless Occupant’s reservation can be rebooked with payment in full, then the processing fee for cancellations with less than 30 days notice will be reduced to $300 or 50% of full rental amount whichever is greater.
For Occupant’s protection, THR recommends that Occupant purchases a vacation rental damage protection plan. This plan provides a well-rounded coverage for Occupant’s protection. This coverage may protect in the event the trip is cancelled because of sickness, death in the family or many other covered reasons. See THR website for further details.
THR does not offer refunds for inclement weather, flight delays or cancellations, road conditions, power outages, or other personal issues. Our cabins are located in the mountain area where such events range from rare to frequent.
In extreme emergencies such as broken pipes, THR reserves the right to cancel the reservation or substitute another available cabin with Occupant agreement.
All cabins will be cleaned by THR staff and the fee is included in the Vacation Rental Agreement under Payments. (Housekeeping does NOT include washing dishes, emptying refrigerator, cleaning BBQ, cleaning oven. These remain the responsibility of the Occupant). If the Cabin is left exceedingly dirty or flooring stained etc., there may be an additional cleaning charge incurred. THR will provide toilet paper in each bathroom and paper towels in the kitchen. However, the supply is limited and THR recommends Occupant comes prepared with additional paper products.
ALL CABINS are privately owned, furnished and equipped for the Occupant’s enjoyment. Pillows and some blankets are provided. The Occupant may choose to bring their own sheets, towels and pillow cases, washcloths, kitchen towels and toiletries and extra paper products. Linens and towels are available upon request for $18 per bed. (In addition to sheets and pillow cases, the linen charge includes 2 sets of towels for King, Queen and Double, and one set of towels for the Twin beds.).
Our linen service provides quality linens for your stay. The linens are professionally cleaned, maintained and refreshed for each new stay for our guests maximum comfort. Linens are provided while supplies last. Please call to confirm availability of linens.
There are NO pets to be in the Cabins OR on any of the Premises. Violation will result in forfeiture of Security Deposit and immediate termination of the Vacation Rental Agreement. Occupant(s) will be 100% liable for any cleaning or repairs resulting from allowing pets in the Cabin or on the Premises. Please call (209) 586-5204 for a pet friendly selection of Cabins.
16. RULES; REGULATIONS; NO COMMERCIAL USE
MAXIMUM NUMBER OF OCCUPANTS/CURFEW
The maximum number of Occupants and their guests may not exceed the amount stated on the front of this Vacation Rental Agreement. For the benefit of our neighbors, THR asks that Occupant is courteous and quiet. For that reason, all noise must cease by 10:00 PM. Failure to comply with maximum number of Occupants and their guests and noise curfew will result in immediate removal from the Cabin and Premises and forfeiture of all rents and Security Deposit. Too many Occupants and guests in a Cabin are a HUGE strain on the septic/sewer system.
31. OTHER TERMS AND CONDITIONS, including ATTACHED SUPPLEMENTS
There is NO snow removal provided, including driveways, walkways and decks. Snow removal may be available at Occupants’ expense with advance notice.
ALL Cabins are NO SMOKING Cabins. NO EXCEPTIONS! If Occupant or guests smoke outside, please keep doors closed and pick up after yourself. IF Cabin is left with a smoke smell, Occupant(s) will be 100% liable for any cleaning or repainting resulting from smoking in the Cabin OR on the Premises.
KEYS/DIRECTIONS TO CABINS
Occupant must pick up your keys as well as directions to the Cabin at THR’s office. If Occupant’s arrival is outside of THR’s normal office hours, THR’s office maintains a lock box for after hour key pickup. If Occupant will be arriving after hours or on a day that THR is closed, Occupant will receive instructions for accessing the lockbox upon payment in full of your rental fee. Please only prepaid reservations for after hour key pick up. There will be a $25-$50 fee for after hour lockouts.
DIRECTIONS TO TWAIN HARTE RENTALS
Hwy 108 East to Twain Harte. Take the first Twain Harte exit, this is Twain Harte Drive. Stay on Twain Harte Drive to 22910 Twain Harte Drive, just before the arch. THR is in the office in the back of the parking lot behind the offices of Century 21 Wildwood Properties, Inc. There is a sign on the side of the building showing Twain Harte Rentals.
MISHAPS/WINTER IN THE MOUNTAINS
THR is not responsible for inconveniences due to the elements. In the event that a problem occurs, THR will do everything possible to solve any problems in a timely manner. THR is not responsible for appliance failures or power outages. THR is not responsible for frozen pipes. Do not ask for a discount or return of rent. Please know that THR will do everything possible to solve any problems but life in the mountains can be challenging at time. Remember travel insurance is available for your trip.
SUBJECT TO CHANGE
All information in any marketing is believed to be accurate but is not guaranteed. Prices and amenities are subject to change without notification. Twain Harte Rentals will do the best to describe the house to the Occupant over the phone as well as on our website. THR will not be held responsible for any misconceptions Occupant may have regarding the house. Prime Season requires a Saturday to Saturday week rental. We reserve the right to alter any reservations to meet this criteria. Please call (209) 586-5204 directly if your reservation does not meet this criteria.